KmaxShip Order and Return Policy

Hassle-Free Returns | All Products Satisfaction Guaranteed

Order Policy

How to Order

  • Orders can be placed through our website, phone, or email
  • All orders are subject to product availability
  • You will receive an order confirmation email within 5 minutes 

Payment

  • We accept major credit cards, PayPal, and bank transfers
  • Payment is processed at the time of order placement
  • All prices are in USD and include applicable taxes

Processing Time

  • Orders are typically processed within 1-2 business days
  • Custom orders may require 5-7 business days for processing
  • You'll receive a tracking number once your order ships

Shipping

  • Standard Shipping: 7-10 business days
  • Express Shipping: 2-5 business days
  • International shipping available (delivery times vary by location)

Order Changes and Cancellations

  • Orders can be modified or cancelled within 24 hours of placement
  • Contact us immediately at service@kmaxship.store to request changes
  • Once shipped, orders cannot be cancelled but may be returned per our return policy

Return Policy

30-Day Satisfaction Guarantee

We stand behind the quality of our Facial Care equipment, Paraffin Treatment units, and Nail Dust Collectors. If you're not completely satisfied, you may return your purchase within 30 days of delivery.

Return Eligibility

Items must meet the following conditions:

  • Returned within 30 days of delivery
  • In original, unused condition with all accessories and packaging
  • Include original proof of purchase
  • No signs of wear, damage, or modification

Non-Returnable Items

  • Products that have been used or installed
  • Items damaged due to misuse or improper care
  • Custom or special-order items
  • Clearance or final sale items

How to Return

Step 1: Contact Us

  • Email us at service@kmaxship.store
  • Provide your order number and reason for return
  • We'll provide a Return Authorization (RA) number within 48 hours

Step 2: Package Your Return

  • Include the RA number inside the package
  • Use original packaging when possible
  • Securely pack all items and accessories
  • Write the RA number on the outside of the box

Step 3: Ship Your Return

  • Ship to the address provided with your RA number
  • We recommend using a trackable shipping method
  • Customer is responsible for return shipping costs unless the item is defective or we shipped the wrong product

Refund Process

  • Refunds are processed within 5-7 business days after we receive your return
  • Refunds will be issued to the original payment method
  • Original shipping charges are non-refundable (unless product was defective)
  • A restocking fee of 15% may apply to opened electronic items

Exchanges

  • We're happy to exchange products for different models or colors
  • Contact us to arrange an exchange
  • Price differences may apply

Defective or Damaged Items

  • Inspect your items immediately upon delivery
  • Report any defects or damage within 7 days of receipt
  • We'll provide a prepaid return label for defective items
  • Defective items will be replaced at no cost to you

Warranty Information

  • All products include a manufacturer's warranty
  • Warranty periods vary by product (typically 1-2 years)
  • Warranty covers manufacturing defects, not normal wear and tear
  • Contact us for warranty claims and we'll assist you through the process

Contact Us

For questions about orders or returns:

We're committed to your satisfaction and will work with you to resolve any issues promptly and professionally.

Return Address

North America

Address: 470 PROSPECT STREET APT 46 NEW HAVEN Connecticut 06511

Contact: CHEN WANG, 203-809-2591

Canada

Address: MATT 575 CANARCTIC DRIVE NORTH YORK ON M3J2P9

Contact: MATT(MRK231213-001) 416-667-8668

 

Last Updated: October 5, 2025